Welcome

Welcome to the NovaPrime Store!

If you have any questions or issues related to payments, you can contact us by creating a support ticket on our Discord Server (here), shooting us a DM on Twitter (here), through our Live Chat widget (here) or by emailing support@npbe.net.

Please read the information and the Tebex Terms & Conditions below before making any purchases or donations.

Important Information

By making a purchase through our store, you agree to the following as part of the Tebex Terms & Conditions.

Purchases may take up to 1 hour to process. In-game packages will be credited as soon as you get online, after the payment has processed.

All purchases are final and cannot be refunded.  Chargebacks and disputes will lead to a permanent ban from NovaPrime and all purchases of the customer being voided. Everyone is advised to follow the server's rules. Making purchases from the store does not change the rules or exempt the customer from them. Getting a punishment, such as an in-game ban, for not following the rules will not affect the status of customer's purchases and no refunds will be issued.

Purchase Transfers

Purchases made from one account can not be transferred to another account, even if you can prove ownership of both accounts. It is your responsibility to keep your account safe and secure.

Restrictions

There are no age restrictions on who may purchase a rank. It is however recommended to get parental consent before making a purchase, if the customer is under the age of 18.

Privacy

Any personal information submitted during a purchase from our store will remain confidential and not be shared to any third parties. We advise reading Tebex Privacy Policy in the footer below.


Disclaimer

NovaPrime is NOT affiliated with Minecraft, Mojang AB and/or Notch Development AB.